Samsung’s $2,000 Folding Phones Are Breaking Within Days

Samsung Fold phones breaking after 2 days@Marquesbrownlee/Twitter/@Markgurman/Twitter

It’s devastating enough when your new phone breaks – but when the entire purpose of the device is to fold in half, you don’t expect that very action to be its downfall. 

The highly anticipated Samsung Galaxy Fold is set to go on sale on April 26 in the US, for the hefty price of $1,980 (£1,520).

But the company might have to make some swift adjustments before then, because journalists who received the phone to review it ahead of its release have reported back with some big issues.

Bloomberg reporter Mark Gurman shared updates of his experience on Twitter, writing how the device became completely unusable just two days after he started using it.

The Fold’s display became faulty and incomplete, and he explained simply tapping the screen with his fingernail seemed to leave a permanent indent:

As most smartphone users will know, new devices often come equipped with a protective film. I’d argue one of the best parts about unveiling a new phone is the satisfying action of removing the cover to reveal the flawless screen underneath, but that process is a big no-no when it comes to the Fold.

Gurman explained he removed the protective film, only to later discover it wasn’t meant to be removed. He believes this may have contributed to the quick demise of the device.

The reporter tweeted:

The phone comes with this protective layer/film. Samsung says you are not supposed to remove it.

I removed it, not knowing you’re not supposed to (consumers won’t know either). It appeared removable in the left corner, so I took it off. I believe this contributed to the problem.

YouTuber Marques Brownlee had a similar problem; although his initial reviews of the phone were positive, he started having issues with the device when he removed the protective film.

A photo posted by T-Mobile Senior Product Manager Desmond Smith shows Samsung instructs users on the phone’s packaging not to remove the cover, however this could easily be overlooked by excited consumers who just want to get their hands on the device.

The packaging reads:

The main screen includes a special protective layer. Peeling off the protective layer or using any adhesives on the main screen, such as screen protectors or stickers, may cause damage.

However, Dieter Bohn, executive editor of technology news site The Verge, left the layer on his screen and it still broke.

He explained there was a bulge in the folding crease which distorted the screen, and broke the OLED display.

According to The Verge, Samsung released an official statement addressing the reports of display issues, which read:

A limited number of early Galaxy Fold samples were provided to media for review. We have received a few reports regarding the main display on the samples provided.

We will thoroughly inspect these units in person to determine the cause of the matter.

Separately, a few reviewers reported having removed the top layer of the display causing damage to the screen. The main display on the Galaxy Fold features a top protective layer, which is part of the display structure designed to protect the screen from unintended scratches.

The statement continued:

Removing the protective layer or adding adhesives to the main display may cause damage. We will ensure this information is clearly delivered to our customers.

Hopefully Samsung will be able to resolve the issues before the phone’s release, otherwise they could be met with a mob of unsatisfied customers!

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